How is sales tax calculated on orders?
California residents will have sales tax automatically added to their order. Residents in other states are responsible for complying with local state tax laws.

When will my order be shipped, and how soon will I get it?
Mochi & Jolie Store makes every effort to ship your order quickly. Please allow 2-3 business days to process your order. We typically use USPS, but not limited to Fedex, UPS and other shipping methods. Shipping via standard method will take about 5 -7 business days depending on your location. This is for in-stock items. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

What are your shipping and handling charges?
Mochi & Jolie Store makes every effort to ship items within 2-3 business days after your order is placed. Our shipping and handling charges are simple. Flat Rate shipping cost of $6.95* for most domestic orders.

Mochi & Jolie Store is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our warehouse so please check with the carrier with your order tracking number.

If the common carrier is unable to deliver the shipment for any reason, whether unclaimed, refused, invalid or unknown address, or any other reason, we will, upon return of the shipment to us, charge a 20% restocking fee for the entire purchase price, less shipping and handling fees, which are non-refundable. If you wish for us to resend your shipment, you will be charged additional shipping charges.

*International customers, if you would like to obtain the exact shipping cost prior to placing an order, please contact us. All international orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges. If you have any questions regarding shipping costs please email us.

* Flat Rate Shipping does not include Shipping Insurance.

Do you have a faster shipping service available?
For faster shipping options, please email us and we will be happy to help you.

Can I have my order sent to a different location other than my billing address?
Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. If you need items in your order sent to different addresses you have to make separate purchases.

Can orders be shipped to foreign countries?
Yes, we can ship and take care of international orders. Please email us.

What if my items are damaged or lost during shipping?
We do our best to ensure accurate and timely delivery. Most parcels reach their destination promptly and without incident. However, sometimes a parcel is lost, damaged, or stolen in transit. We are not responsible for parcels lost, damaged, or stolen in transit if you do not require Shipping Insurance. Please contact the common carrier used (information will be in your order confirmation email) to file a claim.

What if my items are received defective or wrong item?
We will happily exchange a defective product or the wrong shipped item for you. Please notify us within 48 hours of delivery so that we can promptly assist you. In such a case and solely at our discretion, you may be responsible for the cost of the return shipment to us.

What if the item I want is out of stock?
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of shipping schedule. If this is not satisfactory, we will give you a full refund.

Can I cancel an order that I placed?
There is no guarantee that you can cancel the order. If we have not shipped it yet, it is not a problem to cancel the purchase and receive a full refund. If, however, the order has shipped already, you can only return the merchandise for store credit.

Can I return Gift Cards?
Gift Cards cannot be exchanged or returned for cash or store credit.